Account deletion

Last updated: 31 July 2026

This page applies to the Paco app and to the club-branded apps operated on the Paco platform (for example, La Salut), developed by Piqture New Media, SLU.

How to request account deletion

1. Send an email to [email protected] with the subject "Account deletion" from the email address you signed up with (or stating it in the message).
2. Tell us the club you belong to (for example, La Salut) and, if you know it, your membership number.
3. We will confirm the request and delete the account within 30 days at most. You will receive a confirmation email once it is done.

What data is deleted

• Account data: name, email address, profile photo, membership number and sign-in credentials.
• Sports profile data: playing level and how it evolved, personal statistics and circle of playing partners.
• Notifications: device tokens used for push notifications.

What data is kept

• The club's aggregated sports data: results of matches already played are kept dissociated from your profile (no longer linked to you), because they are part of the other participants' match history.
• Chat messages already sent in matches: they remain visible to the other participants, without being linked to your account.
• Data that we are legally required to keep, for the strictly necessary period.

For more information on how we process data, see the privacy policy.

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